Our Tools & Processes

Our Process

At iTweak, we achieve efficiency and quick turnaround time using tools and processes. Repair business is hard, considering the challenges not just in repair but also in procuring high quality parts, testing them and managing customers requirements, approvals and technician appointments.

Once you book a repair on our website, a tech support executive will reach out to you to understand the issue in depth, provide you repair details about quality, cost and warranty. On confirmation of the appointment, out technician will provide the service at doorstep with the help of portable ESD safe equipments. If repair is complex we pickup the device from your location.

For every repair, we create a ticket with a unique id for tracking. All updates from technician, tech support executive and customer is updated on this ticket and tracked till the device is delivered and invoice is sent. Along with this we provide a physical copy of Job card and Delivery challan to our customers as backup.

We use CRM to track all our customers and custom inventory to track stock of parts with every technician to schedule the appointment to the right technician. Once a ticket is created, we use internal team communication tool to manage all updates, approvals and device status.

Our service center is ISP 9001:2015 Certified and has the following equipments

ESD workstations
Micro soldering station
Compound microscopes for sharing images of damaged components in motherboard
Thermal imagers to troubleshoot heating issues
Schematic diagrams of all devices to systematically troubleshoot issues
Stock of the most common ICs and other components which are prone to failure

iTweak
Repair Advantage

Home Repair Service by Qualified technicians

Most of the Apple repairs are done at your doorstep in less than 30 mins. Whether it is an iPhone screen replacement or iPhone Battery replacement, our technicians are equipped with all the tools including ESD kits to service your Apple device at a place and time of your choice.

8 years of exclusive apple service knowledge

12+ years of exclusive Apple service Knowledge

With more than 50,000 Apple devices repaired over 12 years, we have faced a lot of complicated issues and overcome them. Your device is in safe hands.

High Quality Parts with 1 Year Warranty

We believe in Quality and hence the replacement parts we use for the Apple products are of the highest quality and undergoes a rigorous quality check before it is approved for replacement. The testament for the quality of the parts is the warranty of 1 Year we provide for most of the services we provide.

All India Service

Not in Bangalore or Mumbai? Our trusted Logistics Partner will pickup devices at your doorstep throughout India.

ISO Certified Service centers

All our service centers are ISO certified. We are well equipped with ESD workstations, ESD tool kits and schematic diagrams to troubleshoot issues the right way.

100% Refund Guarantee

We accept all modes of payments including debit/credit cards, UPI, cash and bank transfers. All payments are done only after the satisfactory completion of your Apple device service. You will be protected with 100% money refund guarantee throughout the warranty period.

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