Our Tools & Processes

At iTweak, we achieve efficiency and quick turnaround time using tools and processes. Repair business is hard, considering the challenges not just in repair but also in procuring high quality parts, testing them and managing customers requirements, approvals and technician appointments.

Once you book a repair on our website, a tech support executive will reach out to you to understand the issue in depth, provide you repair details about quality, cost and warranty. On confirmation of the appointment, out technician will provide the service at doorstep with the help of portable ESD safe equipments. If repair is complex we pickup the device from your location.

For every repair, we create a ticket with a unique id for tracking. All updates from technician, tech support executive and customer is updated on this ticket and tracked till the device is delivered and invoice is sent. Along with this we provide a physical copy of Job card and Delivery challan to our customers as backup.

We use CRM to track all our customers and custom inventory to track stock of parts with every technician to schedule the appointment to the right technician. Once a ticket is created, we use internal team communication tool to manage all updates, approvals and device status.

Our service center is ISP 9001:2015 Certified and has the following equipments

• ESD workstations
• Micro soldering station
• Compound microscopes for sharing images of damaged components in motherboard
• Thermal imagers to troubleshoot heating issues
• Schematic diagrams of all devices to systematically troubleshoot issues
• Stock of the most common ICs and other components which are prone to failure